Support

Need help? We're here for you. Most questions are answered below; for anything else, drop us an email.

Frequently Asked Questions

How does my progress work?

Your progress, Gold, Scrolls, Charts, weapons, gear and settings are stored locally on your device. If you reinstall the App on the same device, your progress is restored automatically. Progress is not synced between different devices.

Do I keep earning while I'm away?

Yes. Your ship keeps bombarding while the App is closed, up to the offline limit, and you collect the Gold when you return.

Are the ads optional?

Yes. Plunder Tide only shows rewarded video ads that you choose to watch for a bonus, such as a Gold boost or doubled offline earnings. There are no forced ads. "Disable Ads" grants those bonuses without watching.

How do I restore my purchases?

Open the in-game Settings and tap "Restore Purchases." Permanent purchases (Starter Pack, Epic Pack, Gold x2 Forever, Disable Ads) are tied to your Apple ID or Google account and restore automatically. Consumable items (Scrolls, chests) are used immediately and cannot be restored.

I bought Scrolls but didn't receive them.

Purchases are usually granted within a few seconds. If they don't appear, restart the App while connected to the internet. If they're still missing, email us with your approximate purchase time and we'll help.

What is inside a chest?

Chests hold randomly rolled gear for your ship. What a chest can contain is shown in the App before you buy it.

Does the game work offline?

Yes. The core game is playable without an internet connection. A connection is used for ads and purchases.

How do I delete my data?

See our Data Deletion page.